ICON Building Systems's Commitment to Quality
Our vision is to remain the industry leader through innovative, and professionally based services and to provide trusted and practical Steel Buildings solutions at competitive prices. Years of research and development, engineering input, computer programming and superior web design have allowed us to provide to you, the most innovative, unparalleled on-line design and pricing system in the world. Organizations large and small look to us for innovative solutions - we provide you with effective solutions to manage costs and promote customer satisfaction with every building. Within the industry, we stand alone in our innovation of design and engineering procedures and our ongoing commitment to customer service. The result? Affordability and an unprecedented ability to meet your specific needs.
Independence and Integrity: How We Conduct Our Business
What we do is important, but equally important is how we do it. From the beginning, we have taken the view that keeping up with our customer's demands requires objectivity, fairness, open processes, an attitude of respect, and adherence to best design and engineering practices. And, in part because we have always been independently owned, these core values remain at the center of our business ethic. In short, we believe integrity and excellence go hand in hand and our autonomy gives us the necessary freedom to put that belief into practice every day.
Knowledge and Innovation: Why We Excel
Year after year, we pursue a rigorous agenda of pertinent, unbiased research, probing the complexities of steel design. As an independent structural fabricator, we have no hidden agenda, no conflicts of interest, and no outside "dealer network" to protect. We objectively analyze patterns of our competitor's sales tactics, and routinely adjust pricing based on current market values. We seek to understand the causes of rising costs. And, most importantly, we use what we learn as the springboard for innovation. Staying in the "technological" front enables us to develop practical, workable strategies that will assure our continued success.
Pricing Excellence: What True Customer Service Means to Us
We think our customers should derive a real benefit from our online "real time" pricing program. That's why we define great service as giving customers what they most need and want. Knowledge empowers we help customers better manage their own needs, make wiser choices and lower their costs. We understand the importance of convenience too, so we made this automated service available to you at your leisure, day in and day out. We make quoting a Steel Buildings easy through our on-line pricing system. Make no mistake about it; our system is light-years beyond anything on the market today. Building on customer input, we created a broad range of user-friendly Internet tools that deliver the unprecedented ability to self-manage the design, pricing and purchasing of a new Steel Buildings. These tools include online member areas, building-specific accessory information, lease and finance information, our proprietary password protected quote storage, and a customer record information.
Quality Products: Why We Put Structural Integrity First
The reason is simple: your safety is our highest priority. Nothing illustrates our fundamental commitment to structural integrity and quality building design more clearly than our own proprietary design system. For example, we never consider any design until it has been demonstrated on the strength of clear and convincing scientific evidence to be safe and structurally sound. While cost is an important consideration, we consider the price of a building only after its structural merit has been established. You can be sure that we build our structures around the most advanced engineering practices.
Special Order Buildings: How We Deliver Results
Quality planning that begins anew with each customer makes all the difference. Our design specialists know that each customer presents unique circumstances and challenges. So we customize each plan, taking into account all the variables considering the implications from every angle. We also help take the guesswork out of decision-making. Using customer-specific data, our building design team can model results based on past experience and current available options so customer decisions are always well informed. The result is a collaborative solution fine-tuned to address both the customer's need to manage costs and design considerations.